Shipping policy

Shipping Policy

 

At Aurelie, we partner with trusted fulfillment centers to bring you carefully crafted, fine jewelry pieces. Because each item is made to order and shipped internationally, please review the details below.

 

Processing Time

Orders are processed within 1-3 business days after payment is confirmed. During peak seasons or promotions, processing may take up to 5 business days.

 

Shipping Time

Standard shipping typically takes 7-15 business days, depending on your location. Expedited shipping options may be available at checkout for select destinations, typically arriving in 5-9 business days.

 

Shipping Costs

Shipping rates are calculated at checkout based on your location and the items in your order. We occasionally offer free shipping promotions on qualifying orders.

 

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package's journey to your door.

 

Customs and Import Duties

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

 

Delays

While we strive to meet all delivery estimates, occasional delays may occur due to customs processing, weather, or carrier disruptions beyond our control. We appreciate your patience and will keep you informed of any significant delays.

 

Questions

If you have any questions about your shipment, please contact our customer care team and we will be happy to assist.