Ordering & Payment
How do I place an order?
Simply browse our collections, select the piece you love, choose your size or option if applicable, and add it to your cart. Follow the checkout steps to complete your purchase securely.
What payment methods do you accept?
We accept all major credit and debit cards, along with other secure payment options available at checkout.
Can I change or cancel my order after placing it?
If you need to make a change, please contact us as soon as possible. We process orders quickly, so we can only guarantee changes or cancellations within a few hours of purchase.
Shipping & Delivery
How long will my order take to arrive?
Orders are processed within 1-3 business days and typically arrive within 7-15 business days depending on your location. Please see our Shipping Policy for full details.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How can I track my order?
Once your order ships, you will receive an email with tracking information so you can follow its journey to your door.
Product & Materials
What materials are your pieces made from?
Our collection features 18K gold plating, sterling silver, and high-quality simulated gemstones and moissanite, chosen for their brilliance and lasting shine.
How do I care for my jewelry?
To keep your pieces looking their best, avoid contact with water, perfume, and lotions, and store them in a cool, dry place, ideally in a soft pouch or jewelry box.
Returns & Exchanges
What is your return policy?
We want you to love your Aurelie piece. Please see our Return and Refund Policy for full details on eligibility and how to start a return.
How do I start a return?
Contact our customer care team with your order number and we will guide you through the process.
Still Have Questions?
Our customer care team is happy to help. Please visit our Contact page to get in touch.